Discover more in our FAQ
Have a question? Don't be shy: Reach out to support@samsclubhub.net and say hi!
Support hours: Monday-Friday, 8am-5pm CST
Questions or returns for the Club?
Questions or returns for the Club?
As much as we love Sam's Club, we can't help with your Sam's Club returns or memberships. If you have any questions please reach out directly to Sam's Club at (888) 746-7726 or visit the help center for more information.
How can I pay?
How can I pay?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay, Google Pay, and Shop Pay.
Need invoicing? Internal Sam’s Club payment methods (like POs) aren’t currently available for online orders. Check out our Custom Orders workflow.
Where do you ship?
Where do you ship?
We ship FedEx Ground to all 50 U.S. states. Expedited shipping isn’t available for P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. territories.
When will my order arrive?
When will my order arrive?
Orders ship within 1–2 business days (Monday–Friday, excluding holidays) from Rogers, AR. Delivery timing varies by location and carrier volume.
See our full Shipping Policy for details.
Will my entire order ship at once?
Will my entire order ship at once?
Usually, yes. Most orders ship in one package. If multiple boxes are needed, you’ll still only be charged once.
What's your return policy?
What's your return policy?
Eligible items may be returned within 30 days of the ship date. Masks, clearance items, and customized products are final sale. Check our Return Policy for full details.
Contact our customer service team to initiate a return request.
Can I order custom or unavailable items?
Can I order custom or unavailable items?
Absolutely! Custom orders typically start at 48 pieces with a 20–30 day turnaround. Tell us what you need, and we’ll help build a custom quote.
Where can I find my order history?
Where can I find my order history?
Your order history can be found in your profile. If you are looking for an order that was placed prior to May 28th, 2026 please contact cservice@samsclubhub.com.
